B, Anand M, G. M. Sudharshan, and S. R. Nagaraja. 2013. “CUSTOMER SATISFACTION TOWARDS HOSPITALS A STUDY ON SELECTED HOSPITALS AT SHIVAMOGGA CITY”. Innovare Journal of Business Management 1 (1), 15-18. https://innovareacademics.in/journals/index.php/ijbm/article/view/190.