@article{ANSAR_NAVEED_KHATTAK_SAAD_2021, title={PERCEPTION OF PATIENTS REGARDING QUALITY OF HEALTHCARE SERVICES AT PUBLIC AND PRIVATE TERTIARY CARE HOSPITALS}, volume={9}, url={https://journals.innovareacademics.in/index.php/ijms/article/view/41334}, DOI={10.22159/ijms.2021.v9i3.41334}, abstractNote={<p><strong>Objectives: </strong>Patient satisfaction is a significant marker for estimating the quality of medical services being provided at a clinical facility. It also influences the opportune, proficient, and patient-focused provision of quality medical services.</p> <p><strong>Methods: </strong>Data from 768 outdoor patients were collected from four tertiary care hospitals in Islamabad, Pakistan. Half of the patients were from public sector hospitals, while others were from private hospitals. A self-administered questionnaire (Cronbach’s alpha=0.896) was structured for data collection. Using SPSS, descriptive statistics, independent t-test, and Chi-square test were used to analyze data.</p> <p><strong>Results: </strong>Overall, 51.4% of patients were satisfied with the services provided to them at hospital Outpatient department. Patients who experienced private sector hospitals (74%) were significantly more satisfied than those who visited the public sector hospitals (29%) (p<0.001). Gender-wise, female patients were more satisfied (58%) than male patients (47%). Insufficient attention of the doctor, the behavior of the supporting staff and inadequate management of disease record were the red flags highlighted by the patients.</p> <p><strong>Conclusion: </strong>The current investigation has shown that quality healthcare is significantly associated with economic conditions; patients’ perspective have expressed that the private sector provides satisfactory medical services at a high expense, whereas the public sector is a less expensive alternative but it lags in the provision of high-quality services and patient satisfaction.</p>}, number={3}, journal={Innovare Journal of Medical Sciences}, author={ANSAR, FARRUKH and NAVEED, HIRA and KHATTAK, ALMAS and SAAD, MUHAMMAD}, year={2021}, month={May}, pages={24–27} }