THE IMPACT OF WAGES AND INCENTIVE SYSTEM AT THE LEVEL OF JOB SATISFACTION FOR WORKERS IN MERCURE HOTELS IN YEMEN

Abstract

This research primarily aims to identify the extent of the impact of wages and incentive systems at the level of job satisfaction in hotels of Mercure in Yemen, and submit proposals and recommendations that will help the hotel management to improve the level of satisfaction among their employees.  To that it has been used responses (50) employees who work in Mercure Sana'a Hotel and Mercure Aden hotel. The study relied on descriptive analytical method, also based on a questionnaire as a tool to collect data. In addition to interviews with human resources managers in the sample hotels.  Study results indicate a feeling of higher satisfaction of employees in the case of access to incentives, which is a positive indicator of the high degree of satisfaction among workers toward incentives.  The results also indicate the low wages between workers.  The study recommends better pay and incentive system better to be keep up with the social and economic changes experienced by the State,  through the revision of the foundations and wage policies and incentives,  and linked it with the workers efforts.

Key words: incentives, job satisfaction, wages systems, Mercure hotels.