ACTUAL OR POTENTIAL EXTENDED SERVICES PERFORMED BY MALAYSIAN COMMUNITY PHARMACISTS, PERCEPTIONS AND BARRIERS TOWARDS ITâ€™S PERFORMANCE: A SYSTEMATIC REVIEW
Objective: Aims of this review were to identify actual or potential extended services performed in community pharmacy settings, perceptions among community pharmacists (CPs), general practitioners (GPs), consumers and policymakers of these extended services and barriers towards its performance.
Methods: A literature review was conducted, using Google Scholar and PubMed as a searching engine.
Results: Identifying eight quality full texts to review which fulfil the inclusion searching criteria, revealing a wide range of actual or potential extended services performed by CPs such as counselling on asthma, cardiovascular disease, breast cancer, diabetes, smoking cessation and self-medication. GPsâ€™ perceptions towards these extended services were varied, not or in favour of CPs to perform some actual or potential extended services. Customers were in favour of CPs to perform these actual or potential extended services whereas CPs indicated a few barriers towards the performance of these actual or potential extended services.
Conclusion: As a conclusion, CPs in Malaysia were in the right position to perform the actual or potential extended services, collaborating with GPs to promote better medication use and enhance patientsâ€™ quality of life. Some barriers towards these extended services must be intervened in order to enhance the quality of the services.
2. Anderson S. Making medicines: A Brief History of Pharmacy and Pharmaceuticals. London: Pharmaceutical Press; 2005;5:318.
3. Sing WS. Pharmacy Practice in Malaysia. Mal J Pharm 2001;1:2-8.
4. Clark BE, Mount JK. Pharmacy service orientation: a measure of organizational culture in pharmacy practice sites. Res Soc Adm Pharm 2006;2:110-28.
5. MPS. Board Certified Pharmacotherapy Specialists (BCPS) Tutorials by Malaysian Academy of Pharmacy. Available from: www.mps.org.my>newsmaster. [Last accessed on 09 Jun 2017]
6. Hassali MA, Subish P, Shafie AA, Ibrahim MIM. Perceptions and barriers towards the provision of health promotion activities among community pharmacists in the state of Penang, Malaysia. J Clin Diagn Res 2009;3:1562-8.
7. Hassali MA, Awaisu A, Shafie AA, Saeed MS. Professional training and roles of community pharmacists in Malaysia: views from general medical practitioners. Malays Fam Physician 2009(a);4:71-6.
8. Azmi S, Nazri N, Azmi AH. Extending the roles of community pharmacists: views from general medical practitioners. Med J Malaysia 2012;67:574-8.
9. Beshir SA, Hanipah MA. Knowledge, perception, practice and barriers of breast cancer health promotion activities among community pharmacists in two districts of selangor state, Malaysia. Asian Pacific J Cancer Prev 2012;13:4427-30.
10. Rajiah K, Kaur KP, Sivarasa S, Ming LY. Perception of community pharmacists towards patient counselling and continuing pharmacy education program in Kuala Lumpur and Selangor states of Malaysia. Am J Pharm Health Res 2014;2:48-56.
11. Sarriff A, Amin AM, Mostafa H. Public knowledge and awareness of cardiovascular diseases and the expected role of community pharmacists in the prevention and management of cardiovascular diseases in Penang, Malaysia. CMU J Nat Sci 2014;13:355-69.
12. Saw PS, Nissen L, Freeman C, Wong PS, Mak V. Exploring the role of pharmacists in private primary healthcare clinics in Malaysia: the views of general practitioners. J Pharm Prac Res 2017;47:27-33.
13. Saw PS, Nissen LM, Freeman C, Wong PS, Mak V. Health care consumersâ€™ perspectives on pharmacist integration into private general practitioner clinics in Malaysia: a qualitative study. Patient Prefer Adherence 2015;9:467â€“77.
14. Berbatis CG, Sunderland VB, Joyce A, Bulsara M, Mills C. Enhanced pharmacy services, barriers and facilitators in Australia's community pharmacies: Australia's National Pharmacy Database Project. Int J Pharm Pract 2007;15:185-91.
15. Al-Wazaify M, Albsoul-Younes A. Pharmacy in Jordan. Am J Health-Syst Pham 2005;62:2548-51.
16. Fang Y, Yang S, Zhou S, Jiang M, Liu J. Community pharmacy practice in China: past, present and future. Int J Clin Pharm 2013;35:520-8.
17. Laliberte MC, Perreault S, Damestoy N, Lalonde L. Ideal and actual involvement of community pharmacists in health promotion and prevention: a cross-sectional study in Quebec, Canada. BMC Public Health 2012;12:192.
18. Malangu N. The future of community pharmacy practice in South Africa in the light of the proposed new qualification for pharmacists: implications and challenges. Global J Health Sci 2014;6:226-33.
19. Warchal S, Brown D, Tomlin N, Portlock J. Attitudes of successful candidates of supplementary prescribing courses to their training and their extended roles. Pharm J 2006;276:348-52.
20. Wong FYY, Chan FWK, You JHS, Wong ELY, Yeoh EK. Patient self-management and pharmacist-led patient self-management in Hong Kong: a focus group study from different healthcare professionalsâ€™ perspectives. BMC Health Serv Res 2011;11:121.
21. Poudel A, Khanal S, Kadir A, Palaian S. Perception of nepalese community pharmacists towards patient counselling and continuing pharmacy education program: a multicentric study. J Clin Diagn Res 2009;3:1408-13.
22. Rayes IK, Hassali MA, Abduelkarem AR. Perception of community pharmacists towards the barriers to enhanced pharmacy services in the healthcare system of Dubai: a quantitative approach. Pharm Prac 2015;13:506.
23. Scheerder G, De Coster I, Van Audenhove C. Pharmacistsâ€™ role in depression care: a survey of attitudes, current practices, and barriers. Psychiat Serv 2008;59:1155-61.
24. Ahmad A, Hugtenburg J, Welschen LMC, Dekker JM, Nijpels G. Effect of medication review and cognitive behaviour treatment by community pharmacists of patients discharged from the hospital on drug-related problems and compliance: design of a randomized controlled trial. BMC Public Health 2010;10:133.
25. George PP, Molina JAD, Cheah J, Chan SC, Lim BP. The evolving role of the community pharmacist in chronic disease managementâ€“a literature review. Ann Acad Med Singapore 2010;39:861-7.
26. Rayes IK, Hassali MA, Abduelkarem AR. The role of pharmacists in developing countries: the current scenario in the United Arab Emirates. Saudi Pham J 2015;23:470-4.
27. Saira A, Mohamed Azmi H, Mohamed Izham MI, Maqsood A, Imran M. The role of pharmacists in developing countries: the current scenario in Pakistan. Human Resources Health 2009;7:54.
28. Egorova SN, Akhmetova T. Pharmaceutical counselling: between evidence-based medicine and profits. Int J Risk Saf Med 2015;27 Suppl 1:S87-8.
29. Salim AM, Elgizoli B. Exploring self-perception of community pharmacists of their professional identity, capabilities and role expansion. J Res Pharm Pract 2016;5:116-20.
30. Sadek MM, Elnour AA, Al Kalbani NMS, Bhagavathula AS, Baraka MA, Aziz AMA et al. Community pharmacy and the extended community pharmacist practice roles: the UAE experiences. Saudi Pharm J 2016;24:563-70.
31. MNMP. Malaysian National Medicines Policy. Ministry of Health Malaysia. 2012. Available from: http://www.pharmacy. gov.my/v2/sites/default/files/document-upload/buku-dunas.pdf. [Last accessed on 10 Jun 2017]
32. MAP. Malaysian Academy of Pharmacy; 2017. Available from: http://www.acadpharm.org.my/index.cfm. [Last accessed on 10 Jun 2017]
33. Srikanth MS, Adepu R, Nagaraj S. Impact of an educational intervention on knowledge, attitude, and practices of urban community pharmacists towards adverse drug reaction reporting in a South India city. Asian J Pharm Clin Res 2016;9:140-4.
34. Khairunnisa, Nasution A. Pharmacistsâ€™ perception about their roles in tuberculosis control program in Medan, Indonesia. Asian J Pharm Clin Res 2017;10:256-8.